Refund and cancellation policy: OrthoXcel Portfolio Pathway Evidence Tool

Last updated: 14 November 2026

Digital access: the evidence tool, renewals, the recordings library and the bundle

Your access starts as soon as you pay. Before paying, you are asked to confirm that you want access to start immediately and that you understand you then lose your 14-day right to cancel. We confirm this in your order confirmation email.

Because access starts straight away, we do not give refunds for a change of mind once you have paid. This does not affect your legal rights if the tool is faulty (see below).

The recordings library is provided by sharing a Google Drive folder with you within 2 working days; access counts as started from payment.

Mentoring sessions (bought on their own or in the bundle)

Mentoring is a service. You can cancel mentoring hours you have not used within 14 days of paying and we refund them in full; each hour already held is charged at £120 (so for the three-hour option, one hour used means a refund of £200, two hours used a refund of £80). For the bundle, an unused mentoring hour cancelled within 14 days is refunded at £120; the rest of the bundle is digital access and is not refundable once started.

After 14 days, unused hours are not refundable and lapse 12 months after purchase.

You can move or cancel a booked session free of charge up to 48 hours before it starts. With less notice, or if you do not attend, the session counts as used. If we have to cancel, we offer a new time or a refund for that session.

If the tool is faulty

If the tool does not work as described and we cannot fix it within a reasonable time, you are entitled to a remedy under the Consumer Rights Act 2015, which can include a refund. For example, if the tool were unavailable for a long period, we would refund the part of your access you could not use. Email us with what went wrong.

How refunds are paid

To the card or account you paid with, through Stripe, within 14 days of our agreeing the refund.
Your bank may take a few further days to show it.
When a refund ends paid access, your progress stays in your account, read-only, as described in our Terms of sale.

How to ask

Email Contact@OrthoXcel.co.uk from the address you use for the tool, with the date of purchase. To cancel mentoring hours you can use this form, but you do not have to:

To OrthoXcel, 22 Opal Court, Slough, SL3 6LZ, Contact@OrthoXcel.co.uk: I give notice that I cancel my contract for [number] unused mentoring hour(s), bought on [date]. Name: [ ]. Email used on the tool: [ ]. Date: [ ].